Sage People Payroll support coverage

Sage People offers support for Sage People Payroll through three key providers, Support, Customer Success, and Partners. Each offers tailored support depending on the nature of your request.

Support

  • Functionality not working as expected

  • How to use existing functionality

  • Best practices for using Sage People Payroll

  • Guidance on reporting and data analysis

  • Resolving system issues, including loss of functionality and diagnosis of error messages

  • Support with the link between Sage People and Sage People Payroll

  • Answering questions about releases

Customer Success

  • Commercial items including add-on orders and renewals

  • Arranging introductions or consultations with partners

  • Enablement

  • Creating roadmaps for your success

  • Customer advocacy

  • Support to help achieve your goals

  • Contractual, legal, and invoicing questions

Partners

  • Training

  • New configuration

  • Managed services

Not supported

  • Processing or reconciliation

  • Legislative queries

  • Direct communication with pension providers

  • Advice on choosing pension providers