Known issues
We are aware of the following known issues, which will be addressed in a future release. If you become aware of an issue that is not on this list, please report it to us using your usual support process.
Y24.2
Key | SP Product | SP Product Sub-Area | SP Release Notes |
---|---|---|---|
SPPLDEV-22353 |
Calendar Integration
|
When a request for a partial day absence is approved, the calendar event is created for the full day. | |
SPPLDEV-22585 |
Calendar Integration
|
In the Microsoft Outlook web app, in some cases the calendar event for an absence displays incorrect dates and may overlap into the following day. In Outlook, all day events have set start and finish times, and the times provided by the API may differ from the team member's time zone setting. After selecting the item in your calendar, the event is displayed correctly. | |
SPPLDEV-30782 | Human Capital Management (HCM) | Sorting PDF sections by the values of the Sort By field is not working if the data type of the field entered in Sort By is Number. | |
SPPLDEV-25591 |
Human Capital Management (HCM)
|
Workforce Experience
|
The WX interface has the following known issues which will be addressed in future releases:
|
SPPLDEV-24045 |
Human Capital Management (HCM)
|
Workforce Experience
|
When first logging in to the WX portal following a package upgrade, some users may experience slow loading or a blank screen. If this occurs, we recommend forcing a browser refresh by holding down <Ctrl> and pressing F5 or selecting the Reload button. |
SPPLDEV-28793 |
Integrations
|
MSFT Teams Integration
|
When the "Enable MS Teams Integration" option is checked on the Time package configure page, it is not possible to bulk load absence data using data loader. To use data loader, temporarily disable the Microsoft Teams integration setting before performing the data load. After the data load is complete, re-enable Teams integration. |
SPPLDEV-28175 |
Integrations
|
MSFT Teams Integration
|
In rare cases, the Sage People app for Microsoft Teams might not present the active absence booking card when the user tries to perform another action while in the middle of another process. If this issue occurs, use the "sign out" prompt to end your session, then sign in again using the "sign in" prompt. This will restart processes in the app. |
SPPLDEV-32147 |
Mobile
|
Mobile - Flutter
|
Some customers have experienced login and multi-factor authentication (MFA) issues when using the Sage People mobile app.
If your users encounter issues logging in to the app or accessing WX through the mobile app, please contact Sage People support. |
SPPLDEV-31361 |
Human Capital Management (HCM)
|
Internal Communications
|
In the Sage People Mobile app, when a user tries to move the Internal Communications carousel on the app home page by dragging on the touch screen in a mobile device, the action does not work. As a workaround, the user can select the dots under the currently displayed Internal Communication to move on to the next item in the carousel. |
SPPLDEV-28471 |
Human Capital Management (HCM)
|
HR Request
|
When viewing an Action for PMW, the object name i.e HR Requests appears in the action label like this: "Approve Employment Details Change (HR Request)" when it should only display the "Approve Employment Details Change" text
|
SPPLDEV-28569 |
Human Capital Management (HCM)
|
HR Request
|
People Management Workflow has the following known issues which will be addressed in a future release:
|
SPPLDEV-28634 |
Performance Management
|
Enhanced Objectives
|
Following changes to Enhanced Objectives in Sage People Y23.4 release:
|
SPPLDEV-33190 | Human Capital Management (HCM) | Performance Overview | If a self review or a manager review contains an email field, and an incorrectly formatted email address is entered in the field and then corrected, a validation error message persists on the Performance Overview landing page. |
SPPLDEV-33188 | Human Capital Management (HCM) | Performance Overview | The tabs in the Supporting information sidebar for self reviews and manager reviews in redesigned Performance Overview use a mix of different indicators when loading content for the tab. |
SPPLDEV-33186 | Human Capital Management (HCM) | Performance Overview | A manager review split into paragraphs is not displayed correctly in the Supporting information sidebar, the paragraph breaks are missing. |
SPPLDEV-32628 | Human Capital Management (HCM) | Performance Overview | Selecting areas of text on the Supporting information sidebar closes the entire sidebar. |
SPPLDEV-34415 | Human Capital Management (HCM) | Performance Overview | Standard fields are always displayed for an objective in the Supporting information sidebar even when one or more of those fields are included in the Hidden Fields field set hosted in the Enhanced Objective object. |
Y24.1
Reference | Package | Area | Description |
---|---|---|---|
SPPLDEV-28793 | Integrations | MSFT Teams Integration | When the "Enable MS Teams Integration" option is checked on the Time package configure page, it is not possible to bulk load absence data using data loader. To use data loader, temporarily disable the Microsoft Teams integration setting before performing the data load. After the data load is complete, re-enable Teams integration. |
SPPLDEV-28634 | Performance Management | Enhanced Objectives |
Following changes to Enhanced Objectives in Sage People Y23.4 release:
- when Confirm Before Activating is enabled, watchers of an objective can land on an empty page when attempting to view the objective detail if the team member or manager has edited the objective, which has changed the objective status from Active to Team Member Draft or Manager Draft. After the changes have been confirmed, the watchers can view the objective again. - when a manager or team member creates a new objective, saves it, and then reveals it, Performance Management does not redisplay the revealed object but returns the user to the Conversation view. |
SPPLDEV-28569 | Human Capital Management (HCM) | HR Request |
People Management Workflow has the following known issues which will be addressed in a future release:
|
SPPLDEV-28471 | Human Capital Management (HCM) | HR Request |
When viewing an Action for PMW, the object name i.e HR Requests appears in the action label like this: "Approve Employment Details Change (HR Request)" when it should only display the "Approve Employment Details Change" text
|
SPPLDEV-28175 | Integrations | MSFT Teams Integration | In rare cases, the Sage People app for Microsoft Teams might not present the active absence booking card when the user tries to perform another action while in the middle of another process. If this issue occurs, use the "sign out" prompt to end your session, then sign in again using the "sign in" prompt. This will restart processes in the app. |
SPPLDEV-27197 | Human Capital Management (HCM) | HR Request |
Sage People Y23.3 adds support for turning text fields into closed combo box fields in People Management Workflow. When a user enters text into a combo box field, they are prompted with matching items previously entered by other users.
In some orgs, it is not currently possible to add text fields into the Combo Fields field set in the HR Request object. As a workaround, you can create a new field set to add the text fields you want, such as Job Title, and map the new field set to override the Combo Fields field set in the Fieldset Mapping on the HCM package configuration page. |
SPPLDEV-26473 | Time | MSFT Teams Integration | If a team member creates an absence request and subsequently cancels it in WX, the manager is not notified of the cancellation in the Teams app. If the manager attempts to approve or reject the absence request in Teams they are shown an error. |
SPPLDEV-25591 | Human Capital Management (HCM) | Workforce Experience |
The WX interface has the following known issues which will be addressed in future releases:
|
SPPLDEV-24045 | Human Capital Management (HCM) | Workforce Experience | When first logging in to the WX portal following a package upgrade, some users may experience slow loading or a blank screen. If this occurs, we recommend forcing a browser refresh by holding down <Ctrl> and pressing F5 or selecting the Reload button. |
SPPLDEV-23018 SPPLDEV-32147 |
Mobile | Mobile - Flutter |
Some customers have experienced login and multi-factor authentication (MFA) issues when using the Sage People mobile app. If your users encounter issues logging in to the app or accessing WX through the mobile app, please contact Sage People support. |
SPPLDEV-22585 | Integrations |
Calendar Integration |
In the Microsoft Outlook web app, in some cases the calendar event for an absence displays incorrect dates and may overlap into the following day. In Outlook, all day events have set start and finish times, and the times provided by the API may differ from the team member's time zone setting. After selecting the item in your calendar, the event is displayed correctly. |
SPPLDEV-22353 | Integrations |
Calendar Integration |
When a request for a partial day absence is approved, the calendar event is created for the full day. |
SPPLDEV-30953 | Human Capital Management (HCM) | Forms | HCM forms: in some cases, when a guest user submits a form with a date in UK date format (DD/MM/YYYY), the date is not processed correctly in the target object. The date is either incorrectly transposed to US format or not displayed. |
SPPLDEV-31361 | Human Capital Management (HCM) | Internal Communications |
In the Sage People Mobile app, when a user tries to move the Internal Communications carousel on the app home page by dragging on the touch screen in a mobile device, the action does not work. As a workaround, the user can select the dots under the currently displayed Internal Communication to move on to the next item in the carousel. |
On 30 June 2023, X (formerly Twitter) changed its terms of use for third-party access. Some customers may experience issues with embedded timelines when using the Twitter Internal Communication type. X feeds might not load as expected, and a message stating "Nothing to see here" might be displayed.
Translations
Sage People terminology is translated immediately following package release when the English source has been finalized. You may notice a delay in availability of translated content for recently added features. Translations for all languages are prepared and released in parallel.