Known issues

We are aware of the following known issues, which will be addressed in a future release. If you become aware of an issue that is not on this list, please report it to us using your usual support process.

Y24.2

Key	SP Product	SP Product Sub-Area	SP Release Notes
SPPLDEV-22353	Calendar Integration		When a request for a partial day absence is approved, the calendar event is created for the full day.
SPPLDEV-22585	Calendar Integration		In the Microsoft Outlook web app, in some cases the calendar event for an absence displays incorrect dates and may overlap into the following day. In Outlook, all day events have set start and finish times, and the times provided by the API may differ from the team member's time zone setting. After selecting the item in your calendar, the event is displayed correctly.
SPPLDEV-30782	Human Capital Management (HCM)		Sorting PDF sections by the values of the Sort By field is not working if the data type of the field entered in Sort By is Number.
SPPLDEV-25591	Human Capital Management (HCM)	Workforce Experience	The WX interface has the following known issues which will be addressed in future releases: The detail page for a carousel summary does not display for some users. In rare cases when a process detail page fails to load, a legacy service tile page is displayed. When an error occurs in the Timesheets process, the error notification is not displayed correctly. In the My Team menu, managers cannot open the links to their direct reports or cross reports in a new browser tab. When navigating to another team member, a service page is displayed for the team member instead of their first process page.
SPPLDEV-24045	Human Capital Management (HCM)	Workforce Experience	When first logging in to the WX portal following a package upgrade, some users may experience slow loading or a blank screen. If this occurs, we recommend forcing a browser refresh by holding down <Ctrl> and pressing F5 or selecting the Reload button.
SPPLDEV-28793	Integrations	MSFT Teams Integration	When the "Enable MS Teams Integration" option is checked on the Time package configure page, it is not possible to bulk load absence data using data loader. To use data loader, temporarily disable the Microsoft Teams integration setting before performing the data load. After the data load is complete, re-enable Teams integration.
SPPLDEV-28175	Integrations	MSFT Teams Integration	In rare cases, the Sage People app for Microsoft Teams might not present the active absence booking card when the user tries to perform another action while in the middle of another process. If this issue occurs, use the "sign out" prompt to end your session, then sign in again using the "sign in" prompt. This will restart processes in the app.
SPPLDEV-32147	Mobile	Mobile - Flutter	Some customers have experienced login and multi-factor authentication (MFA) issues when using the Sage People mobile app. If your users encounter issues logging in to the app or accessing WX through the mobile app, please contact Sage People support.
SPPLDEV-31361	Human Capital Management (HCM)	Internal Communications	In the Sage People Mobile app, when a user tries to move the Internal Communications carousel on the app home page by dragging on the touch screen in a mobile device, the action does not work. As a workaround, the user can select the dots under the currently displayed Internal Communication to move on to the next item in the carousel.
SPPLDEV-28471	Human Capital Management (HCM)	HR Request	When viewing an Action for PMW, the object name i.e HR Requests appears in the action label like this: "Approve Employment Details Change (HR Request)" when it should only display the "Approve Employment Details Change" text
SPPLDEV-28569	Human Capital Management (HCM)	HR Request	People Management Workflow has the following known issues which will be addressed in a future release: Sage People Y23.3 added support for turning text fields into closed combo box fields in People Management Workflow. When a user enters text into a combo box field, they are prompted with matching items previously entered by other users. In some orgs, it is not currently possible to add text fields into the Combo Fields field set in the HR Request object. As a workaround, you can create a new field set to add the text fields you want, such as Job Title, and map the new field set to override the Combo Fields field set in the Fieldset Mapping on the HCM package configuration page. For organizations that use pre-loaded HR Request Types with the Allow Attachment setting set to "None", any uploaded attachments on existing HR requests will not display after upgrading to release Y23.3. If this issue occurs, set the Allow Attachment setting in your HR Request Type to a valid setting (Optional, Mandatory, or Not required) to display uploaded attachments.
SPPLDEV-28634	Performance Management	Enhanced Objectives	Following changes to Enhanced Objectives in Sage People Y23.4 release: when Confirm Before Activating is enabled, watchers of an objective can land on an empty page when attempting to view the objective detail if the team member or manager has edited the objective, which has changed the objective status from Active to Team Member Draft or Manager Draft. After the changes have been confirmed, the watchers can view the objective again. when a manager or team member creates a new objective, saves it, and then reveals it, Performance Management does not redisplay the revealed object but returns the user to the Conversation view.
SPPLDEV-33190	Human Capital Management (HCM)	Performance Overview	If a self review or a manager review contains an email field, and an incorrectly formatted email address is entered in the field and then corrected, a validation error message persists on the Performance Overview landing page.
SPPLDEV-33188	Human Capital Management (HCM)	Performance Overview	The tabs in the Supporting information sidebar for self reviews and manager reviews in redesigned Performance Overview use a mix of different indicators when loading content for the tab.
SPPLDEV-33186	Human Capital Management (HCM)	Performance Overview	A manager review split into paragraphs is not displayed correctly in the Supporting information sidebar, the paragraph breaks are missing.
SPPLDEV-32628	Human Capital Management (HCM)	Performance Overview	Selecting areas of text on the Supporting information sidebar closes the entire sidebar.
SPPLDEV-34415	Human Capital Management (HCM)	Performance Overview	Standard fields are always displayed for an objective in the Supporting information sidebar even when one or more of those fields are included in the Hidden Fields field set hosted in the Enhanced Objective object.

Y24.1

Reference	Package	Area	Description
SPPLDEV-28793	Integrations	MSFT Teams Integration	When the "Enable MS Teams Integration" option is checked on the Time package configure page, it is not possible to bulk load absence data using data loader. To use data loader, temporarily disable the Microsoft Teams integration setting before performing the data load. After the data load is complete, re-enable Teams integration.
SPPLDEV-28634	Performance Management	Enhanced Objectives	Following changes to Enhanced Objectives in Sage People Y23.4 release: - when Confirm Before Activating is enabled, watchers of an objective can land on an empty page when attempting to view the objective detail if the team member or manager has edited the objective, which has changed the objective status from Active to Team Member Draft or Manager Draft. After the changes have been confirmed, the watchers can view the objective again. - when a manager or team member creates a new objective, saves it, and then reveals it, Performance Management does not redisplay the revealed object but returns the user to the Conversation view.
SPPLDEV-28569	Human Capital Management (HCM)	HR Request	People Management Workflow has the following known issues which will be addressed in a future release: Sage People Y23.3 added support for turning text fields into closed combo box fields in People Management Workflow. When a user enters text into a combo box field, they are prompted with matching items previously entered by other users. In some orgs, it is not currently possible to add text fields into the Combo Fields field set in the HR Request object. As a workaround, you can create a new field set to add the text fields you want, such as Job Title, and map the new field set to override the Combo Fields field set in the Fieldset Mapping on the HCM package configuration page. For organizations that use pre-loaded HR Request Types with the Allow Attachment setting set to "None", any uploaded attachments on existing HR requests will not display after upgrading to release Y23.3. If this issue occurs, set the Allow Attachment setting in your HR Request Type to a valid setting (Optional, Mandatory, or Not required) to display uploaded attachments. If People Management Workflow is the only team process in the WX service hosting it, navigating to it from My Team section fails. You can still get to it from the Service bar, and it can be accessed without issue if there are other team processes in the WX service, such as Work Details. This issue will be resolved in a future release.
SPPLDEV-28471	Human Capital Management (HCM)	HR Request	When viewing an Action for PMW, the object name i.e HR Requests appears in the action label like this: "Approve Employment Details Change (HR Request)" when it should only display the "Approve Employment Details Change" text
SPPLDEV-28175	Integrations	MSFT Teams Integration	In rare cases, the Sage People app for Microsoft Teams might not present the active absence booking card when the user tries to perform another action while in the middle of another process. If this issue occurs, use the "sign out" prompt to end your session, then sign in again using the "sign in" prompt. This will restart processes in the app.
SPPLDEV-27197	Human Capital Management (HCM)	HR Request	Sage People Y23.3 adds support for turning text fields into closed combo box fields in People Management Workflow. When a user enters text into a combo box field, they are prompted with matching items previously entered by other users. In some orgs, it is not currently possible to add text fields into the Combo Fields field set in the HR Request object. As a workaround, you can create a new field set to add the text fields you want, such as Job Title, and map the new field set to override the Combo Fields field set in the Fieldset Mapping on the HCM package configuration page.
SPPLDEV-26473	Time	MSFT Teams Integration	If a team member creates an absence request and subsequently cancels it in WX, the manager is not notified of the cancellation in the Teams app. If the manager attempts to approve or reject the absence request in Teams they are shown an error.
SPPLDEV-25591	Human Capital Management (HCM)	Workforce Experience	The WX interface has the following known issues which will be addressed in future releases: When a manager views a direct report or a team process (such as absences) for the first time, the page content does not display for several seconds, and the loading symbol is not displayed. The detail page for a carousel summary does not display for some users. In rare cases when a process detail page fails to load, a legacy service tile page is displayed. When an error occurs in the Timesheets process, the error notification is not displayed correctly. In the My Team menu, managers cannot open the links to their direct reports or cross reports in a new browser tab. When navigating to another team member, a service page is displayed for the team member instead of their first process page.
SPPLDEV-24045	Human Capital Management (HCM)	Workforce Experience	When first logging in to the WX portal following a package upgrade, some users may experience slow loading or a blank screen. If this occurs, we recommend forcing a browser refresh by holding down <Ctrl> and pressing F5 or selecting the Reload button.
SPPLDEV-23018 SPPLDEV-32147	Mobile	Mobile - Flutter	Some customers have experienced login and multi-factor authentication (MFA) issues when using the Sage People mobile app. If your users encounter issues logging in to the app or accessing WX through the mobile app, please contact Sage People support.
SPPLDEV-22585	Integrations	Calendar Integration	In the Microsoft Outlook web app, in some cases the calendar event for an absence displays incorrect dates and may overlap into the following day. In Outlook, all day events have set start and finish times, and the times provided by the API may differ from the team member's time zone setting. After selecting the item in your calendar, the event is displayed correctly.
SPPLDEV-22353	Integrations	Calendar Integration	When a request for a partial day absence is approved, the calendar event is created for the full day.
SPPLDEV-30953	Human Capital Management (HCM)	Forms	HCM forms: in some cases, when a guest user submits a form with a date in UK date format (DD/MM/YYYY), the date is not processed correctly in the target object. The date is either incorrectly transposed to US format or not displayed.
SPPLDEV-31361	Human Capital Management (HCM)	Internal Communications	In the Sage People Mobile app, when a user tries to move the Internal Communications carousel on the app home page by dragging on the touch screen in a mobile device, the action does not work. As a workaround, the user can select the dots under the currently displayed Internal Communication to move on to the next item in the carousel.

Note On 30 June 2023, X (formerly Twitter) changed its terms of use for third-party access. Some customers may experience issues with embedded timelines when using the Twitter Internal Communication type. X feeds might not load as expected, and a message stating "Nothing to see here" might be displayed.

Translations

Sage People terminology is translated immediately following package release when the English source has been finalized. You may notice a delay in availability of translated content for recently added features. Translations for all languages are prepared and released in parallel.