Customize the job alert email templates

Candidate Experience portal is supplied with default email templates to use when alerting candidates to newly posted vacancies matching their alert criteria. Essential email template configuration is managed through custom metadata settings. You can modify the content of the templates to meet the requirements of your organization, including the logo you want to display on emails sent using the templates.

The default templates are supplied as Salesforce Classic Email Templates in the Candidate Portal folder:

• Candidate job alert confirmation

  For emails sent to candidates to confirm details of a job alert they have just created.

• Candidate job alert immediate

  For emails sent to candidates immediately a vacancy matching their alert criteria is added to the portal.

• Candidate job alert regular

  For emails sent to candidates at a frequency they requested, with vacancies matching their criteria. Regular frequency alert emails are triggered by Apex jobs for daily, weekly, and monthly alerts.

To use a logo in an email template, load it to your Documents tab using Salesforce Classic and use the document URL in the template:

1. Switch to Salesforce Classic.

2. Select the Documents tab.

3. On the Documents Home page select New.

4. Enter the details. Ensure you check Externally Available Image.

5. Browse to select the logo file.

6. Select Save.

7. When the logo file has loaded, select the Documents tab.

8. On the Documents Home page select the Document Folder where you stored the logo and select Go to display the folder contents.

9. Select the Name of the logo file to display the Document Detail page.

10. On the Document Detail page right click the image and copy the image link. This is the URL you need to insert in the email template.

To add your organization's logo to the template, stay in Salesforce Classic:

1. Go to Setup > Communication Templates > Classic Email Templates.

2. Select the Candidate Portal folder.

3. Select the Name of the template you want to edit to add the logo.

4. On the Email Template Detail page scroll down to the Email Template section and select Edit Template.

5. Insert the image URL copied from the logo image where you want the logo to appear.

   If your template is displayed as HTML ensure the URL is correctly identified as an image by using HTML img tags and enclosing the URL with double quotes:

   <img src="your_image_URL"></img>

   replace your_image_URL with the image URL copied from the logo image.

6. Select Save.

You can use a range of merge fields to customize the content of your job alert emails:

	Available in job alert
Merge field	Confirmation	Immediate	Regular
{{deleteAlert}}	Yes	Yes	Yes
{{JobAlertName}}	Yes	Yes	Yes
{{manageAlert}}	Yes	Yes	Yes
{{seeMore}}	Yes	No	Yes
{{totalVacancies}}	No	No	Yes
{{vacancies}}	Yes	Yes	Yes