New WX self-service homepage (beta)

This release introduces a new look for the WX homepage and service pages. In this release, new homepage components have been introduced:

These changes to the homepage and service pages can be controlled by a new setting on the HCM Configure page or by a policy setting.

Enable the new homepage

Enable the new WX homepage widgets using the Updated WX Homepage setting at either the organization or policy level. This setting enables a modernized look for processes displayed on the homepage and service pages. This only applies to users of the updated WX, when the Updated WX Navigation setting is enabled for the organization or by policy.

Organization-level setting

To enable the new look WX homepage and service page for all users in the organization:

  1. Go to Setup > Apps > Packaging > Installed Packages and select Configure.

  2. Select the Updated WX Homepage option.

    Screenshot: Updated WX Homepage option on the HCM configure page

  3. Select Save. The new homepage and service page will be enabled for all users of the updated WX navigation.

Note If this setting is enabled at the organization level, the updated WX homepage layout is turned on for all users in the organization, regardless of the setting for their policy. For this setting to take effect, the Updated WX Navigation setting must be enabled, either at the organization or policy level.

Policy-level setting

To enable the new WX homepage layout for users in a specific policy:

  1. In the HR Manager portal, open the Policies tab.

  2. Select the policy you want to edit.

  3. Select Edit.

  4. In the WX section, select Updated WX Homepage.

    Screenshot:the updated wx homepage setting on the policy configuration page

  5. Select Save.

Note

Enabling the setting at the policy level means that the updated homepage layout will be available to users in this policy regardless of whether it is enabled or disabled at the organization level. If the organization-level setting is off, you can enable it here for users in this policy. For this setting to take effect, the Updated WX Navigation setting must be enabled, either at the organization or policy level.

Internal communications carousel

A new carousel component has been added to display Internal Communication processes on the WX homepage and service pages. This component groups all Internal Communications into a new section at the top of the page and has a configurable title and subtitle.

Screenshot: updated WX homepage showing the internal communications carousel

You can add as many internal communications to the page as you need. Depending on screen size, the first few tiles will be displayed by default. Users can display additional tiles using the arrows or breadcrumbs to scroll the list.

The title and subtitle are controlled by new fields Service Page Title and Service Page Subtitle on the WX Service page layout. See New fields on the WX Service page layout.

Supported tile types

All Internal Communication detail page types are still supported for use with the new carousel. However, only the following Internal Communication tile types are supported for use with the new carousel:

  • Image

  • Image Click Through

  • YouTube

  • Video

  • Twitter

Note that detail pages are no longer shown for Image Click Through tiles.

Note On 30 June 2023, X (formerly Twitter) changed its terms of use for third-party access. Some customers may experience issues with embedded timelines when using the Twitter Internal Communication type. X feeds might not load as expected, and a message stating "Nothing to see here" might be displayed.

The following tile types are not supported and will be removed in a future release:

  • Rich Text

  • External Website

  • HTML

  • KYP Game

These changes are being made to improve the look and consistency of the WX portal when the new homepage carousel is used. We recommend that if you have Internal Communications that use one of these unsupported tile types, you convert them to a supported tile type.

Migrating to supported tile types

To convert your existing tiles to a supported type, edit the Internal Communication and set the Tile Type to one of the supported types. When migrating existing tiles, we recommend the following changes:

  • Rich Text, HTML & KYP Game tiles should be updated to Image or Image Click Through tiles, replacing the content in the tile with images and tile labels. Existing detail pages can remain the same. Note that detail pages will no longer be shown for Image Click Through tiles.

  • If you are migrating a Rich Text tile that includes an image in the tile to an Image or Image Click Through tile, you will need to upload an image for the tile instead of using a static resource URL for the image.

  • If you currently use Rich Text tiles to link directly to documents stored as static resources, we recommend you use an Image tile, and move document links into the detail page for the tile.

  • If you link to URLs from a Rich Text or HTML tile, we recommend you use an Image Click Through tile, or use an Image tile and place links in the detail page for the tile.

  • External Website tiles should be updated to Image or Image Click Through tiles. If you need to embed an external website, you can still do this in an External Website detail page. Alternatively, use an Image Click Through tile to link to the external page.

    Note: a new external links homepage component will be added in a future release. This component will provide a new way of linking to web or intranet resources from the homepage.

For more information about using tiles and detail pages, see Creating a new Internal Communication.

Carousel component image specifications

Images added to Internal Communication tiles displayed in the carousel component are zoomed to fill the available size of the tile. The image aspect ratio is preserved (the image is not stretched or squeezed). Displayed tile images are square.

  • Wider images are zoomed or reduced to fit the space, cropping the sides of the image.
  • Narrower images are zoomed or reduced to fit the space, cropping the top and bottom of the image.

When the Internal Communication process has Show Title in Tile selected, the expanding title card masks the bottom of the tile image. The title card expands when hovered.

Tip We recommend that you do not use text in your tile images because this is not suitable for assistive technologies. Use the tile label to display text, and enable Show Title in Tile.

The size of each carousel tile varies according to screen size. As the tiles change size, the image is resized.

We recommend the following specifications for your image:

  • Use a minimum image size of 358 by 358 pixels. Larger images will be reduced in size to fit the space.
  • Use a square image. Wider/narrower images will be cropped to display as a square image.

Community updates section

A new Community updates page section has been introduced to display Summary processes on the WX homepage and service pages. This component groups Summary processes into a dedicated page section. Carousel summaries are displayed in their own section at the foot of the page, while count summaries are displayed above the carousel components.

Screenshot: updated WX homepage showing the community summaries section

You can change the title and subtitle that appears in this section with the new fields Community Section Title and Community Section Subtitle. By default, the section title "Community updates" is used. See New fields on the WX Service page layout.

New fields on the WX Service page layout

New fields have been added to the New/Edit WX Service page to provide a titles and subtitles for the new sections of the homepage and service pages.

Screenshot: updating the service page title and subtitle on the New WX Service page

These fields provide a title and subtitle that appear above the carousel component:

  • Service Page Title: the main heading for the service page. If empty, the service name is used.

  • Service Page Subtitle: a brief subtitle that appears under the page title. Leave empty for none.

Note If you have no items in the carousel, no title is shown.

These fields provide a title and subtitle that appear above the community summaries section:

  • Community Section Title: a heading for the community updates section that displays summary processes. If empty, the default label "Community updates" is used.

  • Community Section Subtitle: a brief subtitle that appears under the community updates section title. Leave empty for none.

Note If you have no carousel summaries, no title is shown.

Before you can use the new fields to control the labels for the new hompepage, you must add these to your WX Service creation page layout.

To update the WX Service page layout:

  1. Go to Setup > Object Manager.

  2. Find the WX Service object and select it.

  3. Select Page Layouts.

  4. Select the page layout used for your WX services.

  5. Select the Service Page Title field from the panel at the top of the page, and drag it to the WX Service Detail section.

    Screenshot: editing the WX Service page layout

  6. Repeat the process to add the additional fields as required:

    • Service Page Subtitle

    • Community Section Title

    • Community Section Subtitle

  7. Select Save.

For more information about updating page layouts, see Page layouts, search layouts, related lists.