If you raise a Support Case with Sage People, you may be asked to allow the Support team to login to your org as you so they can thoroughly investigate the issue.
- Go to Setup > Personal Setup > My Personal Information > Grant Login Access
Sage People displays the Grant Login Access page.
- In the Sage People Support row, select the picklist in the Access Duration column and choose the duration of access you want to grant.
It is good practice to keep Access Duration as short as possible. Support typically offer guidance on the length of time they need.