Troubleshooting
Many SSO errors are caused by invalid Federation IDs in Sage People. The Federation ID in the User record must match the corresponding field in the organization's IT systems.
Disabling SSO by unchecking Using SAML gives an error
If your org displays the error message:
You can’t disable SAML as an authentication method, because your org or Experience Cloud site is currently using it.
Go to the My Domain page and change the Authentication Service field to Login Form.
Logged in team member sees direct reports for another team member
Ensure:
- The Federation IDs and names of the Team Members are different.
- The Team Members are linked to different User records. You can use a report for checks across larger groups—remember to include the User ID.
Error: Please check your username and password
Displayed when attempting to login on the Salesforce or org login page:
Go to the My Domain page, select Edit and uncheck Login Policy which prevents log in from the salesforce.com link.