Conversations, Enhanced Objectives, Feedback | Troubleshooting

A leaver's objective has a review date and action

Direct report has been terminated that has an objective with a review date and the action to review is still showing. 

To resolve, remove the review date. Alternatively, you can add the Alerts related list to the Team Member page layout, and delete the Alert record for the manager.

External feedback requests are not being sent

If External feedback requests are not being sent, make sure you have defined an organization-wide email address, and selected it for the Fairsail Digest From Address field on the HCM package Configure page.

For more information, see Organization wide email addresses and Sage People Actions Digest.

"You do not have sufficient privileges to access the controller: CommonRemoting"

A team member sees an error message: "spperfmgmt__performance: system.security.NoAccessException: You do not have sufficient privileges to access the controller: CommonRemoting".

Review the team member's permission set assignment. Access to Conversations, Enhanced Objectives, and Feedback requires the Sage People Platform Team Member - Performance Management permission set.

"Another user is also editing this Objective" error in WX

Users attempting to complete an enhanced objective by selecting End Objective are getting "Another user is also editing this Objective" error despite nobody else editing the objective.

This error can be caused by having custom fields with the Roll-up Summary data type if the custom field aggregates information related to the objective reviews. For example, the roll-up summary field aggregates the created dates of the objective review comments. A manager navigates to a team member's objective, adds a review comment, and then attempts to end the objective, and gets the error. This is because there is now a mismatch between the objective on the manager's screen in WX and what is saved in the system. As a workaround, the manager can refresh their screen, which saves the record and clears the error. To prevent triggering the error in this scenario, avoid using roll-up summary fields.