Pulse Surveys | Business context

Note For full information about Sage People setting up Pulse Surveys see Pulse Surveys.

Overview

Pulse Surveys are commonly used to give an indication of some aspect of the health of a company. Typically comprising an easy to complete set of questions, repeated frequently to a defined, regular schedule, pulse surveys can generate valuable employee related data for reporting and analysis.

Employee feedback can be ongoing and should be easy to respond to – it is a powerful influencer on metrics such as retention and revenue.

How Customers use Pulse Surveys

Organizations use Pulse Surveys to gauge:

  • The new hire process
  • Induction periods
  • Exit information
  • How the company is looking after its employees
  • Responses to organizational initiatives or changes.

To get the most from Pulse Surveys:

Focus on…

  
Design
  • Keep the survey brief and specific, no more than 10 questions
  • Only include objective questions
Deploy
  • Build the survey in Sage People, with start/end dates, recurrence and scales
  • Send email to alert employees or set an action on the Internal Communication associated with the Survey
Analysis
  • Run a survey report to analyze responses
Share Results
  • Share survey results with employees
Action
  • Agree on best ideas/suggestions
  • Define an improvement process
  • Implement change and recognize contributors

For effective analysis, organizations conduct Pulse Surveys on a regular basis, such as every 6 months. Organizations can also implement a Pulse Survey as a one-off event after a structural or functional change to evaluate reaction and concern. Typically though, Pulse Surveys are designed to run multiple times to measure changing data over time. Reuse details schedule the repeat frequency and duration of the survey.

During the period the survey is available through WX, Sage People generates an action prompting team members to complete the survey.

Survey respondent anonymity

Organizations can anonymize survey data so when a team member submits their response, the response is not linked to their Team Member record.

Although you can make survey results anonymous, Sage People grants HR people access to team members' personal data, and in many cases the fields identified for reporting purposes (known as Dimensions) enable HR to work out individual responses. If the survey must guarantee complete anonymity, use an external survey application.

Survey questions

You can have the following question types in a survey:

  • Comment only
  • Comment and scale response
  • Scale response only

Preconfigured reports

The Sage People Pulse Survey Reporting folder holds the three preconfigured reports.

Note

These reports will need filter adjustments according to customer requirements.

Employee Engagement Survey Results

By default, the Employee Engagement Survey Results report is grouped by question and by Business (an Employment Record field) so it is easy to see clear differences in average scores across the Businesses.

The report data will look similar to below:

Employee Engagement Results by Question

By default the Employee Engagement Results by Question report is grouped by Question and by Scale Score, making it easy to see how many respondents have answered each question and the score given.

NPS Results Report

By default, the NPS Report is grouped by Question, then Business and Function – both Employment object fields. For example, Team Members who work in Production are, in general, more likely to recommend the organization as a place to work, than those who work in Management.

Features and Assumptions

Features

  • Two surveys preconfigured for use:

    • Employee Engagement - designed to be available on WX every six months on the first of the month and is open for 14 days
    • How did we do? – designed as single use, to be available 30-60 days from a new Team Member’s Start Date.
  • Five point scales preconfigured for use, for Agreement, Satisfaction and Effectiveness.
  • Reporting fields, or Dimensions, preconfigured for use.
  • Short regular surveys make it easier for team members to respond more fully and may be completed quickly with access to WX.
  • Almost real time measurement of employee engagement and satisfaction.
  • Easier to get and respond to feedback if it is provided more regularly than a long annual survey.
  • Results can be easily shared with reports. For example, Employee Engagement Survey Results, Employee Engagement Results by Question and NPS Results reports.

Assumptions

  • Pulse Survey can only contain up to 10 questions.
  • Customers are enabled to build out further Pulse Surveys as required.
  • Customers are enabled to build out further Scale Responses as required.
  • Customers are enabled to build out further Dimension fields and reports as required.

Customer input

As part of the planning process, customers will be asked to answer the following questions:

  1. Do you want to use Pulse Surveys?

  2. Do you want to use the two preconfigured Pulse Surveys, with slight amendments to the question text?

    • Engagement Survey
    • How did we do?
  3. Do you want to change the re-use options for the preconfigured Pulse Surveys?

  4. Do you want to amend the Dimension fields you will use for reporting results?

    • Do you want to add more Dimension fields?

  5. Do you want to use the preconfigured scales, with slight amendments to the response text?

    • Agreement Scale
    • Satisfaction Scale
    • Effectiveness Scale
    • Net Promoter Scale